At SixEleven we believe in providing dynamic service-oriented solutions to our clients to help them grow their operations. We know that customer service is not a one-size-fits-all solution. This is why we continue to expand our company’s BPO services to cater to new market demands and developments.
As an outsourced call center company, we use a secure platform to address our clients’ needs. Our innovative system enables us to perform multiple services such as lead generation and telemarketing sales, technical support, and image annotation.
When you work with us, you gain a business partner that puts your business’ interest and growth first by providing you with tailor-fit staffing solutions.
Our business process outsourcing company is equipped with the tools, knowledge, and personnel to accommodate your company’s different needs. Your growth is our goal, and we offer these solutions to help you get there.
The following are the benefits and downsides you should consider in hiring remote teams. Take note that these risks can be worked out and challenged to be turned into an advantage for successfully handling your team.
There are different ways to strengthen your inbound customer support as well. Though the results may not reflect at first, with constant practice, these can have a great effect on your business.
Order processing is the workflow process involving the packing and shipment of goods or services to the customers. In processing an order, a business taps its distribution centers or facilities responsible for picking, packing, and delivering products.
The name business-to-business (B2B) telemarketing already gives an idea, but to be precise, B2B telemarketing is when a business calls another to market or sell its products or services. Businesses also utilize B2B telemarketing to build rapport, raise brand awareness, and/or receive...
Telemarketing scams have been prevalent since the 1990s, and surprisingly, they have stood the test of time. In fact, the Federal Trade Information received 3.2 million reports in 2019. Victims reported losing more than $667 million to imposters.
Remote employees have become easier to contact and collaborate with better technology in the market. To have a better understanding, here’s how you can watch over your remote employees better.
This is most suitable for hiring BPOs who will do regular tasks such as customer support and helpdesk services. BPOs usually charge an hourly rate plus commission for reaching a minimum quota.
Telemarketing is a marketing strategy where salespersons solicit prospects to buy their products or services through the phone. They also deliver sales talks and read scripts to persuade people to make a donation.
Order processing is tied to customer satisfaction. The quicker and better quality of delivery of items to customers, the better. A delayed, overpriced delivery with improper packaging can greatly affect the level of satisfaction of the customers, next to the quality of the product itself.
Businesses should know how and when to measure each call, issue, and inquiry they receive to know if they actually give what their customers need and how to improve their services. Below are some of the metrics they can use for their inbound call center teams.
Simplified, lead generation is the process of identifying and attracting potential customers to a business’s products and services. A lead, or a person interested in a business in one way or another, is usually targeted based on the offerings and promotions suited based on their...
Fact: Companies need technical support representatives. They do not only help solve customer problems, they also serve as your company’s voice and brand. It is only logical to invest in skilled experts in this field.
